Ashlee Matlock

Ashlee Matlock

20+ years of dependable client service and trusted office leadership.

Known for reliability, warmth, and bringing joy to the workplace.

Dedicated, reliable, and people‑focused professional with 20+ years across dental, premium automotive, hospitality, and SaaS. Comfortable with prescriptions/insurance workflows, CRMs, CMSs, and AI productivity tools. Known for loyalty, near‑perfect attendance, and always being on time.

Reliability & Warmth

Devoted nearly a decade to one dental practice — reliable, warm, and deeply valued by her team. Rarely misses work, never late. Extremely warm and personable — trusted for long‑term commitment and beloved by her coworkers.

Read testimonials  |   See experience
Ashlee Matlock professional headshot

Core Skills

HubSpot
Salesforce
Custom CRM
Excel
Word
ChatGPT
Claude
Gemini

Experience

Patient Experience & Insurance Coordinator · John C. Wilson, DDS

Bakersfield, CA · 2023–Present
  • Owns all front-office operations: reception, scheduling, phones, and patient flow.
  • Manages insurance verification, claims, and pre-authorizations; resolves conflicts quickly.
  • Coordinates prescription clarifications with providers and pharmacies.
  • Walks patients through treatment plans, EOBs, and balances with empathy and clarity.
  • Trusted for reliability: rarely misses work, always punctual.
  • Known for friendliness and positivity — organized office parties and built rapport with staff and patients.

Account Executive (Part-time, Remote) · Blizzfull

2022–2025
  • Onboarded new SaaS clients and ensured smooth launches.
  • Handled customer service escalations and kept retention strong.
  • Maintained CRM records (HubSpot + custom CRM); improved universal CRM flows.
  • Managed client websites in a custom CMS; updated menus, promos, and campaigns.
  • Leveraged AI tools to streamline communication and documentation.

Client Care Coordinator · BMW of San Francisco

San Francisco, CA · 2021–2023
  • Welcomed guests at reception; set a premium, professional tone.
  • Triaged multi-line phones and booked service/test drives efficiently.
  • Maintained dealership CRM hygiene and supported managers/advisors.
  • Coordinated service updates; calmly de-escalated issues.
  • Recognized for punctuality and steady presence.

Patient Care & Front Office Coordinator · John C. Wilson, DDS

Bakersfield, CA · 2012–2021
  • Managed high-volume phones, email, and reception in a busy dental office.
  • Scheduled diagnostics and procedures with minimal delays.
  • Collected payments and arranged long-term payment schedules.
  • Stayed nearly a decade—demonstrating loyalty and consistent performance.
  • Brought warmth and energy to the office; organized celebrations and kept morale high.

Server · J&M’s Bar & Grill

Bakersfield, CA · 2005–2015
  • Delivered high-volume, friendly service; built rapport with regulars.
  • Supported teammates during rushes; kept service fast and reliable.

Education

Bakersfield College — A.A. in Business Administration & Human Resource Management (2005–2006)

High School Diploma — Bakersfield, CA

References

Dr. John C. Wilson — Dentist/Owner, John C. Wilson DDS · (661) 747‑4628
Debbie Wilson — Office Manager, John C. Wilson DDS · (661) 747‑4629
Stephanie Parker — Front Office Lead, John C. Wilson DDS · (661) 549‑7663
Michelle Kunkle — Manager, BMW of San Francisco · (541) 944‑9714
Vincent Varilla — Client Advisor, BMW of San Francisco · (650) 267‑3355
Rebecca Wilkins — Manager, J&M’s Bar & Grill · (661) 330‑5917

Contact

Email
ashleej.matlock@gmail.com
Phone
+1 209 747 8008
Location
Sylmar, CA